This is a status page with updates regarding components associated with hosted CDR Link instances & addon services. This page is updated at least weekly, or when incidents occur.
Last Updated: 2022-10-27 15:13 UTC
We have deployed a fix for the Signal outage, all Signal-enabled helpdesks should now be able to receive and respond to Signal messages again.
2022-27-10: All the Signal-enabled helpdesks are currently unable to receive Signal messages. We are investigating the cause for this outage and aim to restore service as soon as possible.
2022-25-10: WhatsApp service has been interrupted internationally. Our testing confirms that all helpdesks are able to receive WhatsApp messages again, however, users may have trouble sending messages and messages sent via the helpdesk may be delayed.
2022-06-22: An EE service outage prevented WhatsApp and Signal Channels for helpdesks using EE as a network provider from functioning correctly: https://coverage.ee.co.uk/coverage/ee
2022-06-21: A Cloudflare outage disrupted normal access to helpdesks protected by Cloudflare Access: https://blog.cloudflare.com/cloudflare-outage-on-june-21-2022/
These issues relate to external services we rely on and we do not have direct control over them. As far as we know services have been restored, and we continue to monitor the situation.
2022-02-21: 14:30 - We have deployed a fix for a WhatsApp channel disconnection. You may need to reconnect the phone using the new Multi-Device Beta instructions.
2022-01-17: 12:00 - We have deployed updates for the Signal and WhatsApp channels to improve stability. The WhatsApp update will now also work correctly for incoming messages using “swipe-to-reply”.