CDR Link Status Page
This is a status page with updates regarding components associated with hosted CDR Link instances & addon services. This page is updated at least weekly, or when incidents occur.
Last Updated: 2025-10-20 15:20 UTC
Current Status:
All services should now be restored. We are still experiencing after effects of the earlier Amazon Web Services outage and are monitoring the situation. If your helpdesk has become disconnected we will reach out to you to arrange that it is reconnected shortly.
Services
- ✅ Link
- ✅ Signal
- ✅ Telegram
- ✅ PGP
- ✅ Voicemail
Past Events:
2025-10-20 09:15 UTC: Signal and WhatsApp conversations may be interrupted, or your helpdesk may completely disconnect from these services, as an ongoing outage occurs with their service provider Amazon Web Services.
The issue was detected at 0811 UTC on the 20th October 2025. We expect it will be resolved shortly by the Amazon Web Services team, and then we may need to reconnect these services before it is fully restored on your helpdesk.
2023-06-12: All the WhatsApp-enabled helpdesks are currently unable to receive WhatsApp messages. We are investigating the cause for this outage and aim to restore service as soon as possible.
2022-10-27: All the Signal-enabled helpdesks are currently unable to receive Signal messages. We are investigating the cause for this outage and aim to restore service as soon as possible.
2022-10-25: WhatsApp service has been interrupted internationally. Our testing confirms that all helpdesks are able to receive WhatsApp messages again, however, users may have trouble sending messages and messages sent via the helpdesk may be delayed.
2022-06-22: An EE service outage prevented WhatsApp and Signal Channels for helpdesks using EE as a network provider from functioning correctly: https://coverage.ee.co.uk/coverage/ee
2022-06-21: A Cloudflare outage disrupted normal access to helpdesks protected by Cloudflare Access: https://blog.cloudflare.com/cloudflare-outage-on-june-21-2022/
These issues relate to external services we rely on and we do not have direct control over them. As far as we know services have been restored, and we continue to monitor the situation.
2022-02-21: 14:30 - We have deployed a fix for a WhatsApp channel disconnection. You may need to reconnect the phone using the new Multi-Device Beta instructions.
2022-01-17: 12:00 - We have deployed updates for the Signal and WhatsApp channels to improve stability. The WhatsApp update will now also work correctly for incoming messages using “swipe-to-reply”.
Experiencing an issue not posted? Contact [email protected]
❤️ CDR Link is monitored and maintained by SR2 Communications and Guardian Project.
